Technical Support Engineer Job Description We are seeking a skilled Technical Support Engineer to provide level 2 technical support and assistance for our platform and services to all our merchants. This is a challenging role that requires strong problem-solving and analytical skills, as well as the ability to deliver excellent customer experiences. As a Technical Support Engineer, you will be responsible for managing technical support requests from internal and external clients, ensuring timely resolutions while maintaining high customer satisfaction. You will collaborate with other business units, including the Integration team, Product, and Customer Success/Care, as needed. You will also generate special reports based on internal customer requirements and contribute to internal and external knowledge bases by providing technical and usability references for employees and customers. About the Role - Provide level 2 technical support and assistance for our platform and services - Manage technical support requests from internal and external clients - Collaborate with other business units as needed - Generate special reports based on internal customer requirements - Contribute to internal and external knowledge bases Required Skills and Qualifications - Bachelor's degree in Computer Science or equivalent experience - 1-2 years of experience in customer service focused on technical support - Experience with querying and searching databases using SQL - Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST Web Services - Strong problem-solving and analytical skills - Proven ability to deliver excellent customer experiences What We Offer We offer a dynamic and supportive work environment that allows our employees to grow and develop their skills. Our benefits package includes opportunities for professional growth, flexible working arrangements, and a comprehensive compensation package. About Us We are a leading payment and fintech company operating in high-growth markets across Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. Our vision is to build a world without financial borders where everyone can prosper.