Job Description SCOPE OF POSITION To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities. JOB EXPECTATIONS & KEY RESPONSIBILITIES Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. Communicate and collaborate with the account team on areas of potential risk or exposure to the customer’s business Provide and manage reporting and visibility tools to the customer. Drive process improvement throughout your district and network. Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements. Support, prepare and conduct customer business reviews by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis. Customer KPIs are being met Customer satisfaction REPORTING STRUCTURE Customer Retention & Development Manager Qualifications University or equivalent business qualifications Minimum 3 years industry experience Proven work experience in business development Proficient in MS Office and CRM software Ability to communicate up and down management hierarchy with equal effectiveness Strong presentation skills and analytical skills Proven problem solving and interpersonal skills Fluent in Spanish and English (both required)