Global IT Service Delivery Job Concentrix, a global technology and services leader, is seeking a skilled professional to join our team as an IT Service Delivery Manager. This role will be responsible for building strong relationships with clients and delivering premier account management services. About the Role: We are looking for a seasoned professional with 2-4 years of experience in technical SDM or related positions. The ideal candidate will have advanced English language skills, project management experience, and a Bachelor's degree. The successful candidate will be able to build strong relationships with assigned clients and CNX business units, serve as the primary Concentrix IT contact, and deliver incident reports to clients per SLAs. Key Responsibilities: - Builds strong relationships with assigned clients and CNX business units. - Serves as the primary Concentrix IT contact for the client and internal business units. - Responsible for all client IT communications and conflict resolution. - Prime interface with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1). - Deliver incident reports to clients per SLAs. - Coordinate change management requests/approvals with client and CNX operations. - Analyze outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction. - Address client concerns in an efficient and timely manner. - Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions. - Partner with transition manager during new business implementations to facilitate smooth turnover to the ITSDM at