Transform the Future of Work At Genpact, we're not just adapting to change – we're driving it. Our AI Gigafactory is an industry-first accelerator that scales advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions address companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment and love solving real-world problems, this is your moment. Genpact is an advanced technology services and solutions company delivering lasting value for leading enterprises globally. Through deep business knowledge, operational excellence, and cutting-edge solutions, we help companies stay ahead. Role: Accounts Receivable Supervisor As an Accounts Receivable Supervisor, you will manage the Collections team to ensure effective follow-up on past due accounts to guarantee payments. Key Responsibilities: 1. Manage the entire collection process performed by the collections team, ensuring timely follow-up on past due accounts. 2. Develop and maintain effective relationships with client stakeholders, providing regular performance updates, process improvements, and responding to client requests. 3. Create new strategies to improve the collection process, maximizing efficiency and minimizing losses. 4. Coordinate meetings with other teams within Accounts Receivables, such as credit and cash application staff, to enhance collection efforts. 5. Ensure staff meet production goals, comply with standards, and perform essential collection functions daily. 6. Generate reports on team progress and present during weekly meetings, highlighting areas for improvement. 7. Supervise activities involving account changes and payment plans to ensure collection of past-due balances. 8. Organize workload according to each collector's experience as part of the collection strategy. 9. Approve form letters used in collection attempts, ensuring compliance with customer communication guidelines. 10. Refer debt accounts for credit holds or extrajudicial collection when necessary. 11. Assist subordinates with difficult collection cases, providing guidance and support. Qualifications: - Bachelor's degree or college diploma in Business Administration, Finance, Accounting, or related fields. - Minimum 3-5+ years of experience in collections operations, preferably in Credit, Billing, and Cash Application processes. - Intermediate to advanced proficiency in Microsoft Office, especially Excel, Word, and PowerPoint. - Strong analytical and business reporting skills, with ability to communicate complex data insights effectively. - Effective negotiation skills, with ability to build strong relationships with internal and external customers. Why Choose Genpact? - Be a transformation leader at the forefront of AI, automation, and digital innovation, shaping the future of work. - Make a meaningful impact by driving change for global enterprises and solving complex business challenges. - Accelerate your career with hands-on experience, mentorship, and ongoing learning opportunities. - Join a collaborative culture built on integrity, inclusion, and innovation, working alongside over 140,000 problem-solvers. Come join us at Genpact and take your career forward. We are an Equal Opportunity Employer and do not charge fees for job applications.