Job Description This is a remote position. Customer Service & Scheduling Coordinator Schedule: 40 hours per week, Monday to Friday 8am to 5pm with 1 hour of unpaid break Client Timezone: PST Client Overview Join a thriving wellness business that operates two successful assisted stretching studios dedicated to helping clients improve their mobility, flexibility, and overall well-being through professional stretch therapy. This growing health-focused company is passionate about making wellness accessible and convenient for their community, offering personalized stretch sessions that help people feel their best. You’ll be supporting a team of dedicated wellness professionals who are committed to delivering exceptional hands-on care to every client. Job Description This remote customer service and scheduling role offers the perfect opportunity to be the welcoming voice of a wellness business while making a real impact on clients’ health journeys. You’ll serve as the vital communication bridge between busy wellness practitioners and their clients, ensuring seamless scheduling and exceptional customer experiences. This position is ideal for someone who thrives in a supportive, health-focused environment and enjoys helping people maintain their wellness routines while working independently in a flexible remote setting. Responsibilities Serve as the primary point of contact for incoming phone calls and text messages from clients Manage appointment scheduling and handle rescheduling requests with professionalism and efficiency Proactively fill cancelled appointment slots by reaching out to available clients Conduct friendly outreach calls to members who haven’t scheduled recent sessions to encourage continued wellness engagement Connect with package holders nearing the end of their sessions to facilitate renewals and continued care Execute lead follow-up activities and client retention strategies to support business growth Provide responsive, caring customer service during business hours when practitioners are focused on delivering hands-on treatments Requirements Excellent verbal and written communication skills for professional phone and text interactions Previous experience with appointment scheduling and calendar management systems Self-motivated and comfortable working independently in a remote environment Strong customer service orientation with genuine interest in client satisfaction and retention Confidence in making outbound calls for relationship building and business development Basic familiarity with CRM systems and phone systems (training and access provided) Passion for wellness and helping others achieve their health goals Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_25706_JOB Requirements Excellent verbal and written communication skills for professional phone and text interactions Previous experience with appointment scheduling and calendar management systems Self-motivated and comfortable working independently in a remote environment Strong customer service orientation with genuine interest in client satisfaction and retention Confidence in making outbound calls for relationship building and business development Basic familiarity with CRM systems and phone systems (training and access provided) Passion for wellness and helping others achieve their health goals