Customer Success Professional Darwin AI is looking for a Customer Success Professional to join our team. This role is ideal for someone who thrives in building long-term relationships with customers and enjoys leveraging data and technology to help clients maximize their success with our platform. Key Responsibilities: - Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their solutions - Conduct regular business reviews to analyze customer satisfaction, discuss performance, and identify opportunities for improvement - Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our solutions - Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention - Analyze customer feedback and usage data to identify trends, insights, and areas of improvement Requirements: - Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or technology-driven environments - Ability to analyze data and apply insights to customer success strategies - Experience with customer relationship management tools - Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders - Proactive and customer-centric mindset with a strong drive for client success Benefits: - Language classes to enhance communication skills - Complimentary access to an OpenAI premium license for personal or professional use - Paid time off to recharge and maintain a healthy work-life balance - Flexible hybrid work arrangement