Job Description We are seeking a highly skilled and detail-oriented Billing Services Analyst to join our team. As a key member of our centralized billing department, you will play a critical role in providing accurate and timely billing services to our customers. In this position, you will be responsible for analyzing and responding to inquiries from other support teams on billing-related questions, setting up customer information within the billing system, implementing and maintaining pricing within the billing system, and providing timely and accurate responses to customers. You will also perform manual billing calculations, verify proper approvals were obtained per audit policy, provide ad hoc reporting analysis for internal and external customers, participate with audit and independent accounting firms to provide details on current controls, assist with inquiry of controls, ensure adherence to controls, and identify control improvements. Required Skills and Qualifications - Ability to fully research and understand issues and concepts in order to get to full resolution. - Ability to see and understand entire end-to-end process is key. - Familiar with Microsoft Excel to manipulate and analyze data trends, including Vlookups, formulas, and pivot tables. - Ability to provide timely and high-quality request fulfillment to achieve customer satisfaction. - Must possess strong reading comprehension and communication skills. - Good organizational and note-taking skills. - Ability to manage multiple tasks at once. - Must be comfortable in a fast-paced global environment. - Must work well in a cross-functional environment. - Works well without direct supervision. - Takes initiative to ask questions and search for answers. - Ability to complete complex research analysis. Benefits As a Billing Services Analyst, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Others We value diversity and inclusion in the workplace and welcome applicants from diverse backgrounds. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.