Job Title: IT Service Desk Agent ", Job Description: ", We are seeking a skilled and proactive IT service desk agent to provide technical support and assistance to our users. As an IT service desk agent, you will be the first point of contact for users experiencing technical issues, and your role will be to troubleshoot and resolve these issues in a timely and professional manner. ", Responsibilities: ", ", - Provide technical support and assistance to users via phone, email, or in-person. ", - Troubleshoot and resolve technical issues related to infrastructure, hardware, software, and telecommunications. ", - Document and maintain accurate records of all interactions with users. ", - Collaborate with other teams to resolve complex technical issues. ", - Stay up-to-date with new technologies and developments in the field. ", ", Requirements: ", ", - Fluent English language skills. ", - Studies in Telecommunications Engineering or similar field. ", - 2+ years of experience in technical support or service desk roles. ", - Knowledge of operating systems (Windows, macOS). ", - Experience with Microsoft 365 tools and collaboration suites. ", - Basic understanding of networking (TCP/IP, DNS, VPN). ", - Cybersecurity principles and access management knowledge. ", - ITSM ticket tool management experience. ", - Experience with Active Directory, Azure, MFA. ", - Schedule flexibility, able to work on night shifts and weekends. ", ", What We Offer: ", ", - A competitive salary and benefits package. ", - The opportunity to work with a dynamic and forward-thinking team. ", - A fast-paced and challenging environment that will help you grow professionally. ", - Flexible working arrangements, including remote work options. ", - Professional development opportunities. ", "],