Job title: it service desk agent ", job description: ", we are seeking a skilled and proactive it service desk agent to provide technical support and assistance to our users. as an it service desk agent, you will be the first point of contact for users experiencing technical issues, and your role will be to troubleshoot and resolve these issues in a timely and professional manner. ", responsibilities: ", ", - provide technical support and assistance to users via phone, email, or in-person. ", - troubleshoot and resolve technical issues related to infrastructure, hardware, software, and telecommunications. ", - document and maintain accurate records of all interactions with users. ", - collaborate with other teams to resolve complex technical issues. ", - stay up-to-date with new technologies and developments in the field. ", ", requirements: ", ", - fluent english language skills. ", - studies in telecommunications engineering or similar field. ", - 2+ years of experience in technical support or service desk roles. ", - knowledge of operating systems (windows, macos). ", - experience with microsoft 365 tools and collaboration suites. ", - basic understanding of networking (tcp/ip, dns, vpn). ", - cybersecurity principles and access management knowledge. ", - itsm ticket tool management experience. ", - experience with active directory, azure, mfa. ", - schedule flexibility, able to work on night shifts and weekends. ", ", what we offer: ", ", - a competitive salary and benefits package. ", - the opportunity to work with a dynamic and forward-thinking team. "...
Coupa, a leading provider of total spend management platforms, empowers businesses with cutting-edge technology to optimize their financial operations. as a technical support engineer, you will play a pivotal role in ensuring the success of our enterprise customers by providing expert guidance on best practices. this dynamic role requires a strong technical acumen and excellent communication skills to articulate complex solutions to customers. key responsibilities: - provide timely and accurate responses to customer inquiries regarding technical configurations and troubleshooting. - collaborate with internal teams to resolve issues and ensure seamless customer experience. - develop and maintain knowledge articles to support customer self-service initiatives. the ideal candidate will possess a deep understanding of linux, unix, and other operating systems, as well as experience working with external customers in an enterprise software setting. requirements: - strong technical knowledge, including linux, unix, and familiarity with other operating systems. - interest in learning scripting languages (e.g., bash, shell, python) and understanding of web technologies (xml, xslt, dom, html). - excellent written and verbal communication skills. - ability to articulate solutions to complex technical problems clearly and simply. about this role: this is a great opportunity for individuals who are passionate about delivering exceptional customer experiences and staying up-to-date with the latest technological advancements. we value collaboration and teamwork, and our culture ...
About the role we are seeking a seasoned technical support manager to lead our technical support team. this individual will be responsible for driving continuous improvements, automation, and building strong relationships with clients and stakeholders....
About payjoy we are dedicated to helping under-served customers in emerging markets achieve financial stability and success. our patented technology turns a smartphone into digital collateral, allowing us to offer the lowest cost and qualify the most customers in the industry. this role will provide technical assistance to our employees and contribute to the smooth operation of our it systems. the successful candidate will have a strong foundation in basic it concepts, a passion for technology, and excellent customer service skills. key responsibilities: - provide first-level technical support via phone, email, and in person. - troubleshoot hardware and software issues, including operating systems, applications, and network connectivity. - set up and configure computer workstations, laptops, printers, and other peripherals. - install and maintain software applications. - basic knowledge of networking, identity access management (iam), and google workspace environments. - document support requests and resolutions in a ticketing system. - escalate complex issues to senior it staff. - maintain inventory of it equipment. qualifications: - studying information technology or related areas from the second semester onwards. - english proficiency. we are proud to be an equal employment opportunity employer and welcome people of all backgrounds. we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, or disability. our principles: finance for the next billion * ownership * break through walls * live communica...
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