Order Management Senior Analyst_ - _ Location: Bogotá, Colombia_ - _ Job type: Permanent, Full time_ About the job Our Team: - Sanofi Global Services Bogota Hub was established and joined the Sanofi Global Services Hub Network in 2022 to support Sanofi Americas region with best-in-class finance and human resources services with the addition of transversal expertise to manage complex projects and changes, as well as build continuous improvement, automation, and process enhancements. Our continuously growing team of talented Sanofians is developing and innovating to enhance Sanofi's services and contribute to the mission of chasing the miracles of science._ Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. We offer a diverse and dynamic environment that’s growing at pace. Main responsibilities: The role of the Order Management Senior Analyst is to support the accurate, efficient, and compliant customer order processing. Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analysing, resolving the issues in case of block using established procedures with the appropriate justification engaging with other related functions according to target lead time you will directly contribute to deliver ana positive customer experience. As a Senior Analyst, you will have the responsibility to be proactive in understanding and analysing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology, improve the quality of process, and limit the number of exceptions. Responsible for Customer order administration - Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process. - The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments). - When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution) - Monitor orders blocked and performed modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done. - Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock). - Ensure the deliveries and invoicing processes according to the expected lead times and provide the necessary documentation for shipments. - Contribute to continuous improvement of order processing as required by Manager, Global Process Lead. About you - Experience: At least 3- or 4-years’ experience in with knowledge of order processing and customer service or similar (essential) preferably in Pharma - Good business acumen (advantageous) - Overall Order to cash knowledge including link with customer inventory management (essential) - Strong problem solving, deductive (advantageous) - Soft skills: Ability to interact with internal stakeholders in issue resolution (essential) - Detail-minded, clear thinker, quick learner. - Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) - Good communication skills (advantageous) - Technical skills: Hands-on experience of SAP (essential) in S4 Hana preferably - Extended practices of SD SAP module with different functionalities - Strong understanding of customer inventory management - Knowledge of Microsoft Office and expertise of MS Excel (essential) - Education: Professional in administration or similar careers - Languages: Excellent English written and verbal - Second European languages is a plus. Pursue progress, discover extraordinary! Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national