Job Description This is a remote position. Schedule: Monday to Thursday 8:30 am to 05:00 pm and Friday 8:15 am to 03:00 pm Los Gatos, CA Time with 30-mins unpaid break Client Location: Los Gatos, CA Job Description: We are seeking compassionate and efficient Call Room Staff to join our dedicated team that provide treatment plans and rehab solutions for any acute or chronic pain condition.. The ideal candidate will have a high level of empathy, excellent communication skills, and the ability to think quickly under pressure to assist patients in distress. This role is vital in providing support to individuals experiencing pain, ensuring their concerns are addressed with patience, understanding, and professionalism. This person will work in our very busy call room answering an average of 60 calls a day with great customer service, kind voice, knowledgeable about our policies and practices and make outbound calls to patients to help them to get schedule with a positive demeanor. Background: Creating and maintaining spreadsheets Appointment scheduling Very professional in all communications: verbal, text and email Very clear spoken in English and Spanish Must be a good listener Ability to solve problems Fast learner – Remember what they have been trained to do Detailed Self-starter Requirements APPLICANTS ARE REQUIRED TO COMPLETE AN ASSESSMENT 2 years experience in a busy call room 2 years experience with EHR systems: scheduling 2 years healthcare experience (HMO, PPO, Authorizations) Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook, phone systems (placing calls on hold and managing 2-3 calls at time) Must be reliable, self-starter, mature, empathetic, and have excellent customer service skills Must have an extra computer monitor and Adobe access Great listening abilities Strong organizational and time management abilities Ability to work independently and remotely Experience with Jot Forms or similar software is preferred, but not required Understand our policies and REMEMBER how to implement them. Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job Requirements APPLICANTS ARE REQUIRED TO COMPLETE AN ASSESSMENT 2 years experience in a busy call room 2 years experience with EHR systems: scheduling 2 years healthcare experience (HMO, PPO, Authorizations) Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook, phone systems (placing calls on hold and managing 2-3 calls at time) Must be reliable, self-starter, mature, empathetic, and have excellent customer service skills Must have an extra computer monitor and Adobe access Great listening abilities Strong organizational and time management abilities Ability to work independently and remotely Experience with Jot Forms or similar software is preferred, but not required Understand our policies and REMEMBER how to implement them.