**Job Summary** - This role is responsible for supporting the development, implementation and governance of services or solution portfolio throughout the PC & Print lifecycle of all Top Accounts in pre sales and post sales stages ensuring alignment with sales strategies and seamless service delivery. The role represents services within product or solution portfolio core teams specially end user sales team, incorporating service requirements into various service development stages, and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions of Field & Channel delivery service, influences customer projects, and develops compelling proposals to drive revenue growth. The role also participates in complex cross-functional initiatives, solves warranty and contractual challenging problems, and leads moderate to high complexity projects. **Responsibilities** - Focal point of End user Sales Top Accounts to ensure E2E Warranty support for them. - Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans. - Develop new initiatives to improve the customer experience in Post-sales services. - Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value. - Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction. - Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently. - Engages in the planning of warranty & contract support or solution portfolios throughout their entire lifecycle, ensuring alignment with the sales strategies, seamless end-to-end service delivery, along with their associated processes. - Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing. - Analyzes the business or escalations, identifies root causes and trends of cases reported, and formulates recommendations and solutions to drive enhancements in business performance. - Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth. - Utilizes both technical and business acumen to participate in complex cross-functional initiatives with significant impact on the services business. **Education & Experience** Recommended** - Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 5-7 years of work experience, preferably in customer support, service business management, delivery, business planning, or a related field or an advanced degree with 5 years of work experience. **Preferred Certifications** - Intermediate or Advance English level **Knowledge & Skills** - Agile Methodology - Analytics - Negotiation skills - Critical-thinking - Customer Relationship Management - Data Analysis - Key Performance Indicators (KPIs) - Business Development - Business Strategies - Business To Business - Product Strategy - Project Management - Thought Leadership - Value Propositions **Cross-Org Skills** - Effective Communication - Results Orientation - Learning Agility - Digital Fluency - Customer Centricity **Impact & Scope** - Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. **Complexity** - Responds to moderately complex issues within established guidelines. **Disclaimer