Interview in English - Location : Bogotá, Colombia - Job Type : Full-Time - Salary : $3,200,000 COP (Gross Monthly) - Work Mode : On-Site - Contract Type : Permanent Key Responsibilities - Provide customer support in English via phone, addressing concerns and questions about the payment application. - Guide users in resolving technical and financial issues with the app. - Maintain a professional and friendly approach in all interactions. - Manage the call process efficiently , ensuring service quality. - Document and follow procedures to resolve issues effectively. Requirements - English Level B2 : Ability to communicate clearly and effectively. - Residence in Bogotá . - Over 18 years old . - High school diploma required. - Basic computer skills (operating systems, internet) and multitasking abilities. - Excellent customer service and communication skills . - For foreign applicants : Valid PPT and passport required. - On-site work at our offices in Urban 165 . What We Offer - Competitive Salary : $3,200,000 COP per month. - Full-Time Schedule : 46 hours per week. - Two days off during the week , promoting work-life balance. - Permanent contract with full legal benefits, ensuring job stability. - Paid Training : Comprehensive onboarding to ensure you feel confident and prepared. - Additional Office Benefits : Enjoy perks in a professional and dynamic work environment. Education & Experience - Minimum Education : High School Diploma (Bachillerato / Educación Media). - Languages : Intermediate English (B2). - Experience : Not required. Apply now and take the next step in your career. Información adicional : Teletrabajo : 100% presencial Tipo de contrato : A tiempo completo