Join to apply for the Commercial Customer Success Manager role at Five9 Join to apply for the Commercial Customer Success Manager role at Five9 Get AI-powered advice on this job and more exclusive features. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Commercial CSM, you will be assigned to smaller, less complex customers. The CSM works cross-functionally to address customer concerns and challenges and develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients. Key Responsibilities: - Customer-centric Focus: - Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients - Collaborate with customers to define and track key performance metrics and ensure they are meeting their objectives - Provide regular updates, reporting, and quarterly business reviews to customers and Five9 leadership on customer success and engagement - Identify and address any potential issues or risks that may impact customer satisfaction or retention - Strategic Thinking: - Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer - Proactively identify and address customer issues or concerns, and provide effective solutions - Use data and analytics to track and measure customer success metrics - Cross-functional Collaboration: - Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention - Coordinate with Sales and TAMs on increased business opportunities within the account base Key Qualifications: - Bachelor's degree in a related field or 5 years of equivalent work experience - Proven experience in customer success, account management, or a related role - Excellent communication and interpersonal skills - Strong problem-solving and analytical abilities - Must be self-directed and self-motivated - Proven ability to manage multiple projects at a time while paying strict attention to details - Ability to work in a fast-paced and dynamic environment - Familiarity with contact center technology and the SaaS industry is a plus - CRM and customer success management software experience is preferred Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Seniority level - Seniority level Associate Employment type - Employment type Full-time Job function - Job function Other - Industries Software Development Referrals increase your chances of interviewing at Five9 by 2x Get notified about new Customer Success Manager jobs in Colombia. Customer Success Manager - LATAM (remote) Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 2 months ago Customer Success Manager (Podcast Company) Customer Success Manager – LATAM (Remote) Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00 - $1,300.00 1 month ago Senior Customer Success Manager, Deel IT Senior Customer Success Manager (Podcasts) Senior Customer Success Manager (Podcasts) Bogota, D.C., Capital District, Colombia $800.00 - $1,300.00 2 months ago Head of Client Success - 0579 - Colombia Customer Success Manager - Remote Work | REF#284373 Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago Onboarding Leader & Success Account Manager (APAC) Account Management & Customer Success with MSP Experience Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia $1,500 - $1,500 1 month ago Public Relations Account Manager (Fully remote) Public Relations Account Manager (Fully remote) Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr