**_Position: _**_Quality Assurance Manager_ **Location**: Anywhere across Colombia, Remote role **Mandatory Pre-requisites** - Atleast 8 to 12 years of experience in a Managerial Role in Quality Assurance from a BPO/ Call Center - Excellent English Communication Skills - Remote (Work from Home) - Full-Time Role - Must have their own laptop/desktop which meets minimum qualifications: - Processor - Core i5 or higher, RAM - 8GB or higher - Bandwidth Requirements Minimum - Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps. And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption. **About us** **1840 & Company** is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact Center and back-office solutions currently from a work-from-home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns We are currently looking for a **_Quality Assurance Manager_** to join our 1840 & Company team. The individual has to be a go-getter who welcomes the challenge of meeting the needs of a growing business. - Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery. - Leads and builts the Quality Team. - Identifies and sets appropriate quality standards and parameters for products. - Communicates quality standards and parameters to the QA team - Auditing calls & timely feedback - Should have knowledge in providing feedback & call calibration. - Should have Experience in giving monitoring and live feedback. - Conduct call audits as per the guidelines of the business. - Preparing audit dashboards & report - Should be Aware of Quality tools - Provide regular feedback and coaching based on the performance, Coach outliers on a one-to-one basis, and give feedback to the Team Leader/Manager whenever required. - Responsible for generating daily, weekly & monthly reports for internal purposes. - Ensure the Internal monitoring is in sync with the external scores provided by the clients for the site. - Calibrate cases internally with the team to ensure the minimum difference in the ratings. - Minimum **8+** years experience as a Quality Assurance Manager in a BPO / Call Center. - Should have worked on the different Quality Tools, Reports, and charts. - Comfortable in Auditing and solving client Escalations. - Excellent with Excel & Advance Excel - Have managed transaction quality profile for a Call process for domestic/ international BPO DTBLkoNcZ2