Job Title: Technical Support Specialist **Job Description:** We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support group, you will be responsible for providing technical assistance to customers and ensuring the availability, performance, scalability, and security of production systems. **Key Responsibilities:** - Champion a customer-focused culture to deepen client relationships. - Ensure system availability, performance, scalability, and security. - System troubleshooting and problem-solving across platforms and application domains. - Provide ongoing support and inquiries from business stakeholders on technology solutions. - Take the lead and ownership in solving complex technical issues and implementing long-term solutions. - Perform business analysis, including understanding business objectives, planning, and documenting requirements. - Build and maintain a repository of reusable requirements documentation. - Be the point of contact for internal teams and external users for applicable systems. - Understand how risk appetite and risk culture should be incorporated into day-to-day activities and decisions. - Actively pursue effective and efficient operations in accordance with organizational values. **Required Skills and Qualifications:** - 4+ years of technical experience in supporting applications using technologies such as Java, Python, SQL, Excel, JSON, and scripting languages. - Strong analytical and communication skills. - Ability to understand and translate technical aspects of applications to non-technical partners or peers. - Knowledge of the financial industry and products is preferred. - A recognized undergraduate degree or diploma in computer science or related work experience. - Bilingual in Spanish and English. **Benefits:** - Competitive compensation package. - Inclusive and positive work environment. - Opportunities for professional growth and development. **Working Conditions:** When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support. Location(s): Bogotá or Home-Office