Job Description We're seeking a detail-oriented professional to enhance our Business Voice Portal—a central platform for customers, partners, and internal teams to manage telephony services, billing data, and account insights. The successful candidate will gather requirements, support Agile delivery, and improve user experience across the platform. - Gather and document requirements to improve portal functionality and UX. - Collaborate with stakeholders and UI/UX teams to align business needs with development. - Define workflows for service configuration, account management, and provisioning visibility. - Ensure billing data (invoices, payments, usage) is accurate and user-friendly; support ERP/tax/payment system integrations. Required Skills and Qualifications - Strong analytical and problem-solving skills - High attention to detail and ability to manage multiple workstreams - Collaborative mindset with a passion for improving user experience - 3+ years as a Business or Product Analyst, preferably in telecom, SaaS, or portal-based environments - Experience with customer or self-service portals Benefits A trusted communications partner with over 40 years on the market, we offer a comprehensive package of benefits to our employees. Our team is dedicated to delivering exceptional results and exceeding client expectations.