As a Customer Support Supervisor, you will be responsible for overseeing daily operations and ensuring agent productivity. You will work with agents to provide real-time support and constructive feedback on performance, lead team meetings to share updates and reinforce training objectives, address escalated customer issues, and manage emergency ticket handling when required. You will also monitor customer interactions to maintain compliance with quality standards, track performance metrics such as response and resolution times, and collaborate with other teams on projects aimed at improving support operations. In this role, you will have the opportunity to manage project timelines, deliverables, and outcomes to support organizational goals, and provide regular updates to senior management on support operations and project progress. Requirements - A proven experience in a leadership role within the gambling industry or in customer support department. - Strong leadership and team management skills. - Proficiency in customer support tools and technology. - Analytical skills for data-driven strategic planning. - Knowledge of industry regulations and best practices. We are looking for someone who: - Has strong organizational and prioritization skills to meet deadlines. - Excels at communication and interpersonal abilities. - Can work effectively in a fast-paced environment and handle pressure. - Has a collaborative mindset with excellent team-player abilities. - Is proactive in problem-solving and can address complex issues promptly. Our company culture is built around three core values: - Growing together: Our team is our main asset. We work together and support each other to achieve our common goals. - Driving results over process: We set ambitious, clear, measurable goals in line with our strategy and drive growth. - Being ready for change: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. What we offer: - A benefit cafeteria that includes compensation for gym memberships, dental care, and psychological services. - 100% paid sick leave. - Paid vacation. - Annual salary review based on performance. - Quarter bonuses according to company policy. - An individual annual training budget for conferences, training sessions, English lessons, workshops, and more. - Access to Growe University for leadership programs, knowledge sharing, webinars, and more. - Corporate events and team-building activities. - Free lunches at the office.