As a **Real-Time Analyst**, you will be modeling raw data by specific metrics, participating in the developing of excel based reporting solutions, analyzing data, and utilizing business strategies to improve operations performance. Manage systems in day-to-day work and monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR. **Who You Are** - English (B2) - Advanced excel skills - Basic understanding of call center KPIs: AHT, Service Level - Development background (desired but not required) - Tech oriented - Problem-solving skills - Detail-oriented - Extraordinary team player - Global mindset and ability to work across multiple cultures - Excellent written and verbal communication skills **What we offer** - Base salary depending on experience - Long-term contract - Weekends off always - Work on-site (Office located in excellent location) - We are a new company, so you´ll have multiple opportunities to grow within the company and much more! Tipo de puesto: Tiempo completo, Indefinido Salario: $1.900.000 - $2.300.000 al mes Experiência: - Industria BPO: 1 año (Obligatorio) Idioma: - Inglés (Obligatorio)