SAP Technical Expert Job Summary: This is a senior role for SAP Basis consultants who want to progress in their career and become experts in SAP RISE Platform. Responsibilities: - The primary responsibility of this role is to understand customer requirements about their SAP landscape and provide solutions and technical services with the alignment of the SAP backend support team. - This individual will engage with customers regularly to provide guidance on their SAP landscape functioning or any maintenance issues. - They will work closely with SAP teams to ensure customers have all necessary guidance and information needed for their SAP landscape functioning and planning. Requirements: - Technical expertise in SAP Basis area with at least 5+ years of experience. - 2+ years of cloud knowledge through Solution Management, Consulting, and/or Delivery Program management. - Good understanding and hands-on experience required in S/4 HANA Application and HANA database. - Experience in SAP Upgrade and Migration (OS/DB) is mandatory. - Experience in SaaS products integration with SAP landscape is a plus. - Hands-on experience in any hyperscaler (AWS/Azure/GCP) is needed. Career Development: - There is scope for learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products, and Cloud). - Individuals will have access to all SAP internal training and learning materials to gain knowledge in the latest technologies. - They will gain exposure to all the latest build architectures in one single place, which will be valuable in future. - They will not be assigned to one single customer but will engage with multiple customers in various industries to gain knowledge about different SAP landscape setups, delivery processes, and challenges. - They will rotate in different internal SAP CoE (Migrations, Upgrade, Escalation, Go-Live, etc.). Main Responsibilities: - Provide technical architecture and landscape issues/query guidance to end customers. - Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services. - Contribute to onboarding/transitions customers to SAP ENTERPRISE CLOUD SERVICES. - Orchestrate overall service/project delivery according to planned scope, budget, and milestones. - Support de-escalations of critical customer situations. - Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support as applicable. - Contribute to customer release and maintenance activities. - Support customers on technical requirements throughout their lifecycle within the SAP Enterprise. - Execute and support problem management and continuous improvement. - Contribute to liaison with different SAP stakeholders, especially Virtual customer success partners involved in accounts, to ensure customer success. - Support reviewing account status and analyzing if account needs to be transitioned to another team based on growth in volume or complexity of the account over time. - Systematic and faster onboarding of associates: mandatory trainings documentation. - Enable continuous delta KTs on new topics and refresher sessions.