Job Description We are seeking an innovative professional to drive our online sales and deliver an exceptional customer experience. As a key member of our team, you will be responsible for managing and strengthening customer relationships on our e-commerce platform. Your primary objective will be to identify growth opportunities and propose innovative strategies to enhance the customer experience and maximize sales. You will work closely with various teams, including purchasing, marketing, finance, and operations, to ensure seamless collaboration and achieve strategic objectives. This is an excellent opportunity for a talented professional to join our organization and contribute to sustained online sales growth. 1. Manage and strengthen customer relationships on our e-commerce platform. 2. Provide onboarding and personalized support for new users. 3. Analyze data and KPIs to enhance the customer experience and maximize sales. 4. Collaborate with purchasing, marketing, finance, and operations teams. Requirements To succeed in this role, you will need: 1. 2+ years of experience in customer service and e-commerce roles. 2. Degree in Business Administration, Industrial Engineering, or International Trade. 3. B2 English level. 4. Proficiency in Excel, ERP, and CRM systems. 5. Strong customer service orientation and commercial knowledge. Seniority Level and Employment Type This position requires an entry-level candidate who is willing to commit to a full-time employment arrangement.