**About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term. **This role** **Responsibilities**: - Incorporate PayJoy principles into every process undertaken and be an exemplary ambassador for the company to delight customers and other stakeholders in every interaction. - Provide accurate, valid and complete information using appropriate methods/tools.Handle customer complaints, provide appropriate solutions/troubleshooting and alternatives within the service level agreement (SLA), and follow up to ensure resolution of concerns.Provides quality of service and knows how to work under pressure. - Guarantee excellent KPIsHandle employee queries, troubleshoot, report and work with appropriate team members to resolve issues (if any). Work with fraud team members to diligently file reports of indications of employee fraud. **Requirements**: - Bachelor's degree or equivalent (not essential)Minimum of 1 (one) year of experience in customer service.You should be detail - and process-oriented and have experience working with strong SLAs. - Excellent verbal and written communication; English is an advantage. - Familiarity with Zendesk systems. - Reliable/strong internet connection (if required for working from home) Willing to work on site in BGC and rotating shifts up to Sundays/holidays, requirement of company and partner needs. - Keyboard agility, spelling and writing, previous technical experience will be valued. **Benefits**: - Health and Life Insurance - Indefinite-term contract - 20 days of vacations - $2,000 USD annual Coworking Travel Perk - $2,000 USD annual Professional Development Perk - $500 USD annual Fitness Perk - $250 USD Home Office equipment allowance - $200 USD Headphone allowance PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.