Job Description This is a remote position. Role Name: Customer Service & Administrative Coordinator - Medical Legal Services Schedule: Monday to Friday 8:30am to 5pm Los Angeles, CA time Client Timezone: Pacific Time (Los Angeles) Client Overview Join a forward-thinking medical-legal services organization that bridges the gap between healthcare providers, legal professionals, and insurance companies. This established firm specializes in personal injury case management and expert witness coordination, playing a crucial role in helping clients navigate complex medical-legal processes. With a commitment to excellence and confidentiality, they’re expanding their operations to serve more clients across the healthcare and legal sectors. Job Description Step into an exciting role where you’ll be at the intersection of healthcare and legal services, managing vital communications and relationships that directly impact case outcomes. You’ll leverage advanced technical systems and your superior communication skills to coordinate between medical professionals, legal teams, and insurance providers. This position offers unique exposure to the medical-legal field while allowing you to develop expertise in professional relationship management and administrative coordination. Working in a dynamic, tech-forward environment, you’ll handle sensitive information with the highest level of confidentiality while contributing to the success of important personal injury cases. Responsibilities Manage professional email communications for personal injury cases, ensuring timely and accurate responses Coordinate and maintain scheduling systems for case-related appointments and follow-ups Utilize Zoho CRM to track and nurture relationships with key stakeholders Execute targeted outreach campaigns to medical professionals and expert witnesses for partnership opportunities Process and handle confidential medical documentation with strict adherence to privacy protocols Facilitate communication between legal teams, insurance companies, and healthcare providers Maintain detailed records and updates within the CRM system Support client service initiatives with professional and efficient communication Assist in developing and maintaining partnerships with medical experts and specialist consultants Requirements Proven experience in customer service or administrative support roles Strong proficiency in Zoho CRM or similar customer relationship management systems Excellent written and verbal English communication skills Experience handling confidential information and familiarity with HIPAA compliance Demonstrated ability to manage multiple priorities and stakeholder relationships Strong attention to detail and follow-through capabilities Professional email communication and scheduling coordination experience Reliable internet connection and dedicated home office setup Experience working with US-based companies preferred Ability to work independently while maintaining clear communication with the team Comfort with secure virtual desktop environments and VPN systems Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_21957_JOB Requirements Proven experience in customer service or administrative support roles Strong proficiency in Zoho CRM or similar customer relationship management systems Excellent written and verbal English communication skills Experience handling confidential information and familiarity with HIPAA compliance Demonstrated ability to manage multiple priorities and stakeholder relationships Strong attention to detail and follow-through capabilities Professional email communication and scheduling coordination experience Reliable internet connection and dedicated home office setup Experience working with US-based companies preferred Ability to work independently while maintaining clear communication with the team Comfort with secure virtual desktop environments and VPN systems