Credit and Collections is responsible for performing daily activities such as Dunning, Dispute management, and Credit Management. The team delivers all activities in a timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation, and other ad hoc projects. Key Responsibilities and General Accountabilities: - Handle complex Customer Portfolios with high impact on the business. - Establish close and trustful relationships with Customers, proactively anticipating issues. - Ensure timely collection of receivables by working closely with Customers and other finance teams, resolving non-payment causes. - Drive timely collection by following up on overdue invoices with Customers, collection agencies, and end consumers. - Manage customer relationships, including problem resolution and root cause analysis, identifying solutions to Area Managers. - Assess and review customer credit risk regularly, suggesting appropriate credit limits. - Decide on blocked order releases and ensure timely release. - Provide insights into the accounts receivable position of the customer to sales and finance teams. - Act as the first point of contact for process-related issues and escalations. - Manage relationships with customer service and other stakeholders. - Identify improvement opportunities, supporting their implementation. - Lead process and improvement-focused projects for Credit and Collections. - Support ongoing projects for technology solutions implementation. - Minimise write-offs for uncollectable balances. - Provide insights into the calculation of provisions for uncollectable balances. - Support requests from partner Finance departments. - Establish and maintain strong financial controls. - Act as backup for the Team Leader, supporting daily team organisation and tasks. - Support the Team Leader in reporting KPIs and follow-up on improvements.