Credit and Collections are responsible for performing daily activities such as Dunning and Collection, Dispute management, and Credit Management. The team delivers all activities in a timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation, and other ad hoc projects. Key Responsibilities and General Accountabilities: Handle complex Customer Portfolio with high impact in the business Establish a close and trustful relationship with the Customer, proactively anticipating issues Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment Drive timely collection by following up on overdue invoices with customers, collection agencies, and end consumers Manage customer relationships, including problem resolution and root cause analysis, and identify solutions to area managers Assess and review customer credit risk regularly, and suggest appropriate credit limits Decide on the release of blocked orders and ensure timely release Provide insights into the accounts receivable position of the customer to sales and finance teams Act as the first point of contact for process-related issues and escalations Manage relationships with customer service and other stakeholders Identify improvement opportunities and support their implementation Lead process and improvement-focused projects for Credit and Collections Support ongoing projects for technology solutions implementation Ensure minimal write-offs for uncollectable balances Provide insights into the calculation of provisions for uncollectable balances Support requests from partner Finance departments Establish and maintain strong financial controls Act as backup for the Team Leader, supporting daily team organization and tasks Support Team Leader in reporting KPIs and follow-up on improvements Knowledge, Skills, and Abilities: Strong finance acumen Experience in a Shared Service environment or similar is a plus Ability to communicate effectively in English and Spanish in a business setting Attention to detail and high customer orientation Strong problem-solving and analytical skills Results-driven and self-motivated team player Curious mindset; eager to learn and explore beyond comfort zones Availability to travel for periods of 3 to 4 weeks Requisite Education and Experience / Minimum Qualifications: 3-5 years relevant experience in accounting/business Deep understanding of job functions Solid experience with SAP At adidas, we foster a winning culture that emphasizes mental strength, integrity, and teamwork, aligned with our core behaviors of courage, ownership, innovation, teamplay, integrity, and respect. We believe diversity, equity, and inclusion are fundamental to our success and strive to reflect these values in our talent and culture. #J-18808-Ljbffr