Customer Experience Specialist We are seeking a proactive Customer Experience Specialist to join our team. This role involves engaging with clients to gather feedback and encourage them to share their experiences through online reviews. Job Overview This is an exciting opportunity for someone who is persuasive, empathetic, and understands the value of social proof in building trust with potential clients. Key Responsibilities - Contact clients to request online Google reviews. - Guide clients through the review process, providing support as needed. - Determine the best approach for outreach based on each client relationship. - Maintain a database of contacted clients, responses, and review statuses. - Collaborate with internal teams to identify suitable clients for outreach. - Monitor review platforms and prepare regular reports on review volume, quality, and impact. - Flag any negative feedback for internal review and follow-up. Requirements - Strong communication and interpersonal skills. - Experience in customer service or marketing preferred. - Attention to detail and organizational skills. - Comfortable working with review platforms and CRM tools. - Bilingual in English and Spanish is required. Benefits Come be a part of our growing organization and explore opportunities for your career development. You will learn and develop alongside a dedicated team committed to excellence. About Us We are a dynamic organization dedicated to creating an inclusive, open, and diverse work environment.