As a dedicated client advocate, you will play a pivotal role in delivering exceptional support and solutions to our clients worldwide. this dynamic position requires an expert who can navigate complex technical issues, build strong relationships with internal stakeholders, and drive business growth through innovative problem-solving. key responsibilities include providing guidance and training to team members, conducting thorough research on industry regulations, and collaborating with cross-functional teams to ensure seamless delivery of services. you will serve as the primary point of contact for clients, resolving day-to-day issues and implementing solutions that meet their evolving needs. this role demands excellent communication skills, a deep understanding of commercial and money movement solutions, and the ability to work independently in a fast-paced environment. the ideal candidate will possess a strong background in client-facing roles, with experience in handling high-priority issues, managing stakeholder expectations, and developing strategic relationships with financial institutions. this is a hybrid position, requiring a balance of technical expertise and business acumen. if you are a motivated professional with a passion for delivering exceptional client experiences, we encourage you to apply....
Unlock client success we're seeking a skilled professional to empower our clients through data-driven strategies. as a key member of our team, you'll orchestrate success stories, unleash the power of data, and be a thought leader in shaping client strategy. responsibilities - drive business growth: own a portfolio of key clients, guiding them from onboarding to becoming power users, and building strong relationships along the way. - deliver insights: dive deep into data, uncover actionable insights, and demonstrate the tangible value our solutions bring to their business. - lead strategic reviews: lead engaging business reviews and technical deep dives, shaping the strategy for client success and fostering collaboration. - collaborate with innovators: work closely with our talented product, bi, and solutions engineering teams to deliver exceptional experiences and drive continuous improvement. - pave the way for success: identify expansion opportunities, proactively suggest optimizations, and pave the way for mutual success. - build strong relationships: travel within the region to build strong personal relationships with our clients and foster a sense of partnership. requirements - a bachelor's degree in industrial engineering and management (required) - a master's is a plus - a track record of academic excellence, demonstrating your commitment to learning and growth. - 3-5 years of experience in consulting, project management, or customer-facing roles, ideally with a focus on data and analytics. - a strong analytical toolkit, with hands-on experience in bi tools, sql...
Customer experience specialist we are seeking a proactive customer experience specialist to join our team. this role involves engaging with clients to gather feedback and encourage them to share their experiences through online reviews. job overview this is an exciting opportunity for someone who is persuasive, empathetic, and understands the value of social proof in building trust with potential clients. key responsibilities - contact clients to request online google reviews. - guide clients through the review process, providing support as needed. - determine the best approach for outreach based on each client relationship. - maintain a database of contacted clients, responses, and review statuses. - collaborate with internal teams to identify suitable clients for outreach. - monitor review platforms and prepare regular reports on review volume, quality, and impact. - flag any negative feedback for internal review and follow-up. requirements - strong communication and interpersonal skills. - experience in customer service or marketing preferred. - attention to detail and organizational skills. - comfortable working with review platforms and crm tools. - bilingual in english and spanish is required. benefits come be a part of our growing organization and explore opportunities for your career development. you will learn and develop alongside a dedicated team committed to excellence. about us we are a dynamic organization dedicated to creating an inclusive, open, and diverse work environment....
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