Who we are looking for As a Customer Account Induction Supervisor for Colombia Customer Support Induction department you will ensure trainees achieve the necessary sign off criteria before they join operational departments. Ideal candidates will show a desire and passion to coach, develop and motivate others. This will include identifying development areas which will help the progression of team leaders and instructors and their day to day responsibilities. Working as part of a team is essential, whilst being able to demonstrate adaptability and willingness to embrace new tasks within this diverse role. The ideal candidate will have a strong knowledge of existing procedures and policies for Customer Service and be currently working at team leader level or above. The position is full time and the successful applicant will be required to work Monday to Friday, 07:00 to 15:30. Preferred skills and experience - Excellent attention to detail. Ability to work effectively under pressure. Excellent knowledge of existing Customer Service processes and procedures. Innovative approach with ability to suggest and drive change. Passion for developing and coaching staff at all levels. Good written and verbal communication skills in english Read more Read less Main Responsibilities Ensuring the highest possible level of customer service is delivered through effective coaching and development of trainees. Ensuring trainees are inducted and trained in line with agreed training plans and models. Conducting regular meetings with new starters to check progress and understand individual needs and performance. Completing sign off assessments against new starters at key points in the training programme. Coaching, training and developing of instructors and team leaders. Dealing with high-level escalations, representing the Company in a fair and professional manner. Reflecting on and implementing improvements to working practises Read more Read less Want to become part of the team? The benefits of working with us Bonus Schemes Recognition for your performance and hard work. Life Assurance Peace of mind for your family in any eventuality. Employee Assistance Programme Supporting the wellbeing of you and your family. Long Service Awards A thank you for your dedication and loyalty. Bogota We opened our office in Bogota in 2022 to support the expansion of our Latin American customer base. Our location - Bogota is a diverse and multicultural city which is both the capital and the largest city in Colombia. - Today the city remains green thanks to the number of parks situated in Bogota as well as the Andes mountain range that extend along the East of the city. - Our office is located in one of the city's most beautiful areas, there are plenty of iconic places to visit, restaurants, shops, parks and with easy access to public transportation. What we get up to Our Bogota office houses our Bogota operational hub and various departments that support our Latin American offering and customer base. This primarily includes Customer Services whose sole responsibility is to ensure our Latin American customers receive the highest standard of care. Some location benefits Nearby Restaurants and Shops Tea and Coffee Provided City Centre Location Nearby Shopping Malls