As a dedicated professional in technical support, this role entails providing timely and high-quality assistance to end-users from two US-based clients. About the Role - Support end-users through first-level technical assistance for hardware, software, and IT systems issues. Key Responsibilities - Monitor and manage incoming support requests via a ticketing system. - Ensure accurate documentation and follow-up on all support issues. - Collaborate with consultants to resolve local IT incidents. - Deliver user-focused support with clear and professional communication. Requirements - At least 3 years of experience in Help Desk or IT support. - Excellent English language skills (spoken and written). - Strong troubleshooting skills and a customer service mindset. - Ability to work in fast-paced environments and prioritize tasks efficiently. Benefits - A multicultural team environment. - Opportunities to grow into system and network administration roles. - A collaborative culture that values initiative and continuous learning.