TECHNICAL SUPPORT SPECIALIST - (SS917)

As a dedicated professional in technical support, this role entails providing timely and high-quality assistance to end-users from two us-based clients. about the role - support end-users through first-level technical assistance for hardware, software, and it systems issues. key responsibilities - monitor and manage incoming support requests via a ticketing system. - ensure accurate documentation and follow-up on all support issues. - collaborate with consultants to resolve local it incidents. - deliver user-focused support with clear and professional communication. requirements - at least 3 years of experience in help desk or it support. - excellent english language skills (spoken and written). - strong troubleshooting skills and a customer service mindset. - ability to work in fast-paced environments and prioritize tasks efficiently. benefits - a multicultural team environment. - opportunities to grow into system and network administration roles. - a collaborative culture that values initiative and continuous learning....