Job Title: Customer Experience Lead We are seeking a skilled professional to drive customer success and satisfaction. About the Role: - Support customers by resolving their queries and concerns. - Develop and implement digital campaigns to engage with customers. - Identify high potential and high risk customers from onboarded users and develop strategies to mitigate risks. - Onboard new customers and introduce them to our product portfolio, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. - Collaborate with Sales and Support teams to develop engagement plans and enhance customer relationships. - Engage with your customer portfolio for risk management and gather feedback to improve products. Requirements: - Customer-facing experience with excellent communication skills. - Empathetic and able to work with diverse customer groups. - Prior experience in technology, especially in cloud computing. - Strong presentation and documentation skills. - Able to work effectively in a team environment and interact with cross-functional teams. Benefits: - Competitive compensation package with annual reviews and performance bonuses. - Remote work options with regular team sprints. - USD 2,000 annual learning and development budget. - Recognition rewards, annual leave, maternity/paternity leave, and Employee Assistance Programme. - Travel opportunities and upgrades for company events. Join our dynamic team and be part of driving customer success!