Horatio Bogota, D.C., Capital District, Colombia BPO Operations/Project Manager (BOG) Horatio Bogota, D.C., Capital District, Colombia Get AI-powered advice on this job and more exclusive features. Position Summary As an Operations/Project Manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. You will bridge our client-facing teams and all internal functions, optimizing BPO processes and managing resources to deliver high-quality insights on time. Responsibilities: Lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation Coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly Monitor project progress, identify potential risks, and implement mitigation strategies Implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle Manage client communication regarding projects and operational status, expectations, and any changes in scope Oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required Develop and deliver training programs for new and existing team members on operational best practices Analyze operational data to identify areas for improvement and implement solutions Qualifications/Experience: Advanced near-native English proficiency is required Bachelor's degree in Business, Marketing, Project Management, or related fields Minimum of 2 years of experience in customer support operations management Proficiency with Zendesk, Salesforce, Jira, or similar CRM/support tools Strong organizational, analytical, and client communication skills Proven experience in managing escalations, quality assurance, and support training Ability to quickly adapt and thrive in a fast and dynamic environment On-site role based in Bogota. Powered by JazzHR ZLstwg715p Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Internet Publishing Referrals increase your chances of interviewing at Horatio by 2x Sign in to set job alerts for “Operations Project Manager” roles. Bogota, D.C., Capital District, Colombia 1 month ago Sr. Project Manager - Communications & PR Bogota, D.C., Capital District, Colombia 2 weeks ago Project Traffic Manager (Marketing Automation / Project Management) Bogota, D.C., Capital District, Colombia 2 weeks ago Program Manager, Speech and Psychosocial Care Bogota, D.C., Capital District, Colombia 3 weeks ago Sr. Marketing Communications Program Manager, Corporate Consumer Marketing Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 4 hours ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 5 hours ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Project Manager – IoT Electrical Engineer Bogota, D.C., Capital District, Colombia 1 week ago Senior Event Program Manager - Global Summits & Brand Experience Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Operations Project and Change Manager - Temporary Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 14 hours ago Bogota, D.C., Capital District, Colombia 14 hours ago Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr