We are seeking a highly skilled and experienced Senior Technical Program Manager to lead and manage complex technical programs within a scaled environment. This role is critical to ensuring the successful delivery of strategic initiatives by applying robust program management principles and Agile methodologies. The ideal candidate will serve as a vital bridge between technical and non-technical teams, driving collaboration, mitigating risks, and managing stakeholder expectations. With a strong foundation in JIRA for project tracking and a PMP certification, this role demands a leader capable of steering cross-functional teams through complex project landscapes while maintaining alignment with business goals. Responsibilities - Leading the planning, execution, and delivery of complex technical programs, ensuring alignment with organizational objectives and timelines. - Applying Agile methodologies to foster iterative development, continuous improvement, and adaptive planning across teams. - Utilizing JIRA extensively to track project progress, manage backlogs, and report on key performance indicators to stakeholders. - Collaborating closely with engineering, product, operations, and business teams to ensure clear communication and alignment on program goals. - Identifying, assessing, and mitigating risks proactively to minimize impact on program delivery. - Managing stakeholder relationships by setting clear expectations, providing regular updates, and facilitating decision-making processes. - Driving cross-functional team coordination, resolving dependencies, and removing blockers to maintain momentum. - Leading program retrospectives and continuous improvement initiatives to enhance delivery processes and team performance. - Ensuring compliance with organizational standards and best practices in program management. - Mentoring and guiding junior program managers and team members to build a high-performing program management function. Requirements - Proven experience managing large-scale, complex technical programs in a scaled environment, coordinating multiple teams and stakeholders to deliver integrated solutions on time and within scope. - Expertise in program management principles, including planning, scheduling, resource allocation, budgeting, and performance tracking to ensure successful program outcomes. - Deep understanding and practical application of Agile frameworks such as Scrum, Kanban, or SAFe to drive iterative development, foster collaboration, and adapt to changing requirements. - Extensive experience using JIRA for project tracking, backlog management, sprint planning, and reporting. Ability to configure workflows and dashboards to optimize program visibility and control. - Strong skills in managing diverse stakeholder groups, balancing competing priorities, facilitating communication, and ensuring alignment between technical teams and business units. - Proficiency in identifying potential risks early, analyzing their impact, developing mitigation strategies, and monitoring risk throughout the program lifecycle to minimize disruptions. - Exceptional verbal and written communication abilities to effectively translate complex technical concepts for non-technical audiences and foster collaboration across teams. - Project Management Professional (PMP) Certification A current PMP certification demonstrating mastery of globally recognized project management standards and best practices. Nice-to-Have Skills - Dev Ops Practices Familiarity with Dev Ops principles and tools to better understand the software delivery lifecycle, improve collaboration between development and operations, and support continuous integration and deployment. - Data Analysis Ability to analyze program data and metrics to inform decision-making, identify trends, and drive improvements in program performance. - Interpersonal Communication Skills Advanced interpersonal skills to build trust, resolve conflicts, and motivate teams, enhancing overall program cohesion and effectiveness.