Job Overview At Genpact, we're driving the future of work by harnessing the power of AI and digital innovation. Our industry-first accelerator, the AI Gigafactory, is scaling advanced technology solutions to help global enterprises transform at scale. We're shaping the future with breakthrough solutions addressing companies' most complex challenges. If you thrive in a fast-paced tech environment and love solving real-world problems, this is your moment. Responsibilities: Key Accountabilities: - Assume responsibility for handling customer inquiries and resolving issues efficiently. - Make outbound calls to suspended customers with open accounts receivable. - Provide exceptional customer service to internal and external parties. - Process high volumes of invoice write-offs accurately. - Respond promptly to email requests from internal and external customers. Accountability Metrics: - Customer satisfaction ratings - Resolution rate of customer inquiries - Accuracy of invoice write-offs - Timely response rates to customer emails Requirements: Education and Experience: - Relevant degree in Accounting, Finance, Business, or related field (preferred) - Minimum 1-year experience in a similar role - Demonstrated financial skills and knowledge - Intermediate skills in Excel, Word, and PowerPoint - Excellent verbal, written, and listening English skills Personal Qualities: - Ability to manage competing priorities effectively - Accurate and detail-oriented - Logical and mathematical skills for analyzing large client data Why Choose Genpact? Benefits: - Be part of a cutting-edge AI and automation ecosystem - Drive meaningful business change for global enterprises - Accelerate your career with hands-on experience and mentorship - Join a values-driven culture that fuels progress and inclusivity Genpact is an Equal Opportunity Employer committed to a respectful and inclusive work environment.