About the Job We are seeking a Senior Customer Success Manager to own and manage a portfolio of B2B SaaS customers across the U.S. As the primary contact, you will help clients maximize their value from our platform by driving adoption, retention, and expansion through clear written communication, proactive problem-solving, and customer-first thinking. Key Responsibilities: - Lead clients through the customer lifecycle from onboarding to renewal - Develop and execute renewal strategies, stakeholder alignment, and outreach plans - Monitor health scores and prioritize at-risk accounts using dashboards and data - Drive adoption and expansion by helping customers realize value through professional services and product usage - Communicate regularly with clients via email, writing clear, helpful, and client-centric messages daily - Collaborate with Sales, Product, and Support teams to close feedback loops and resolve customer needs Requirements: - 2-5 years in a Customer Success, Account Management, or other client-facing B2B SaaS role - Proven success managing US-based customers or teams in a subscription model - Strong understanding of customer lifecycle metrics like NRR, churn, and upsell strategies - Excellent written communication skills, with emails that are clear, concise, and human - Experience using HubSpot or a similar CRM to manage workflows Our Culture: - Fanatical service: We deliver exceptional client experiences - Radical transparency: We communicate openly and honestly - Balance: We support work-life integration and offer flexibility About Us: ClearlyRated is a customer satisfaction platform built for B2B service providers. We help companies prove their value through verified client feedback, ratings, and testimonials.