As a strategic leader, you will oversee the performance of high-performing teams within our BPO organization. About the Role We are seeking a seasoned professional with expertise in customer experience, inbound call management, and cross-selling to drive business outcomes and improve customer satisfaction. - Key Responsibilities: - Lead and motivate teams to achieve exceptional results - Develop and implement effective strategies to enhance customer engagement and loyalty - Collaborate with cross-functional teams to achieve organizational objectives Requirements: - Minimum education: University degree or technical certification - Minimum experience: 12+ months in roles like Operations Manager, Coordinator, or Account Manager What We Offer: - Laika pet membership after 1 month - Your choice: Spotify or Netflix - Prepaid healthcare after 3 months A fixed schedule is assigned post-training, within a 7 AM - 9 PM window (Sunday to Sunday), providing a healthy work-life balance. Additionally, we offer opportunities for growth and development within our organization.