**General Information**: - Req # - WD00084987 - Career area: - Engineering - Country/Region: - Colombia - State: - Cundinamarca - City: - BOGOTA DC - Date: - Tuesday, July 15, 2025 - Working time: - Full-time **Additional Locations**: - Colombia - Cundinamarca - BOGOTA DC **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). **Description and Requirements**: **Primary responsibilities include** - Onboarding customers by providing instructions and support to guide customers through the process. - Conduct Demos and train users on key features - Create & Maintain Onboarding documentation (Training / Demo / PT...etc.) - Identify customer's needs, clarify information, research issues, and provide solutions and/or alternatives - Ask questions to determine the nature of the problem. - Escalate complex issues/concerns appropriately - Provide instructions and support to guide customers through the problem-solving process - Follow up with customers and share updates until issues have been resolved. - Document appropriately the initial queries and subsequent actions taken. - Serve as a capture point for voice of the customer and provide feedback on recurring issues to help enhance product & services capability **Requirements**: - Comfortable working independently and able to adapt to changing priorities - Excellent written and verbal communication, presentation skills, along with active listening - Able to multi-task and handle multiple requests at one time - Strong Collaboration Skills and ability to work cross functionally **Additional Locations**: - Colombia - Cundinamarca - BOGOTA DC - Colombia - Colombia - Cundinamarca - Colombia - Cundinamarca - BOGOTA DC