Who we are looking for As a Customer Support Induction Team Leader you will be contributing to the continued growth of the Customer Support Induction department. Ideal candidates will have a strong knowledge of the policies and procedures relating to Customer Support Induction and wider operational teams, motivation to manage and develop instructors, and will demonstrate enthusiasm to guide and support the trainees through the stages of their Induction training. A basic knowledge of the Customer Support and Customer Support Induction processes and procedures, as well as English/Portuguese fluency is preferable but not essential. The position is full time and the successful applicant will be required to work Monday to Friday, 07:00 to 15:30. Preferred skills and experience Enthusiasm to provide an excellent service at all times to our customers. Passion to develop people and invest in their success. Ability to identify skills gaps and provide training options that meet the needs of the Customer Support Induction department and the needs of the individual. Excellent written and verbal communication skills. Excellent organisation and prioritisation skills. Self-motivation and ability to work effectively and efficiently under pressure. Read more Read less Main Responsibilities Developing a team of Instructors to ensure delivery of agreed training plans and models for the trainees. Preparing and delivering coaching and feedback sessions, creating SMART PDPs for instructors. Conducting regular live observations and meetings with trainees to check progress, understanding individual needs and performance. Conducting performance and sign off assessments with trainees at key points in the training programme. Recording individual trainee's journeys and reporting their progress to the Customer Support Induction Supervisors. Read more Read less Want to become part of the team? The benefits of working with us Bogota We opened our office in Bogota in 2022 to support the expansion of our Latin American customer base. Our location - Bogota is a diverse and multicultural city which is both the capital and the largest city in Colombia. - Today the city remains green thanks to the number of parks situated in Bogota as well as the Andes mountain range that extend along the East of the city. - Our office is located in one of the city's most beautiful areas, there are plenty of iconic places to visit, restaurants, shops, parks and with easy access to public transportation. What we get up to Our Bogota office houses our Bogota operational hub and various departments that support our Latin American offering and customer base. This primarily includes Customer Services whose sole responsibility is to ensure our Latin American customers receive the highest standard of care. Some location benefits Nearby Restaurants and Shops Tea and Coffee Provided City Centre Location Nearby Shopping Malls