Retail Operations Specialist Are you passionate about delivering exceptional customer experiences? Do you have a knack for analyzing data and developing strategies to drive business growth? We are seeking a talented Retail Operations Specialist to join our team. In this role, you will be responsible for monitoring customer satisfaction KPIs, developing plans to improve it, and implementing effective customer feedback mechanisms. You will work closely with cross-functional teams to ensure that the voice of the customer is heard and acted upon. Your strategic thinking and analytical skills will enable you to develop and execute customer experience strategies that align with business objectives and drive measurable outcomes. This is an excellent opportunity for someone who is passionate about retail operations, customer experience, and data analysis. If you have a strong desire to make a meaningful impact in your career, we encourage you to apply. Responsibilities: - Develop and implement a customer-centric strategy that aligns with business objectives - Voice of the customer: Act as the advocate for the customer within the organization - Collaborate with cross-functional teams to integrate customer feedback and insights into product development and operational processes - Continuous improvement: Monitor key performance indicators and proactively identify areas for improvement - Foster a customer-centric mindset by promoting a deep understanding of customer needs and expectations Qualifications: - Bachelor's degree in engineering, business administration, or a related field - Minimum of 3 years of experience in operations related roles, preferably within the retail or e-commerce B to C industry - Strong analytical and SQL expertise - Customer-centric mindset and ability to think creatively - Strategic thinking and collaboration skills Benefits: - Competitive salary and benefits package - Opportunities for professional growth and development - A dynamic and collaborative work environment How to Apply: To apply for this exciting opportunity, please submit your resume and cover letter through our website. We look forward to hearing from you!