Pharmbills Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Help Desk Technician role at Pharmbills Pharmbills Bogota, D.C., Capital District, Colombia 3 days ago Be among the first 25 applicants Join to apply for the Help Desk Technician role at Pharmbills Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Pharmbills Head of Talent Acquisition @ Pharmbills | Recruiting Expert About Us : Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth. Position Overview : We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders. Purpose : To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction. Key Responsibilities : Equipment Management : Procuring, preparing, and maintaining equipment inventory. Coordinating equipment deployment, returns, repairs, and replacements. System Deployment and Configuration : Installing and configuring hardware and software components. Performing initial setup, testing, and ensuring system readiness. Technical Support : Addressing technical inquiries and resolving issues as the first point of contact. Escalating complex challenges to specialized teams when necessary. System Monitoring and Maintenance : Monitoring system performance and ensuring infrastructure health. Conducting routine updates, troubleshooting, and backups to ensure data integrity. Documentation and Knowledge Sharing : Developing and maintaining a knowledge base for troubleshooting and support. Creating user guides for equipment and software use. Security and Compliance : Implementing and enforcing security policies to prevent unauthorized access. Monitoring and responding to potential security threats. Staying updated on emerging technologies and best practices. Engaging in training and certification opportunities to enhance skills. Required Skills and Qualifications : Technical Expertise : Proficient in Windows and macOS operating systems. Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN). Experience with IT service management tools like Jira. Familiarity with Microsoft Office Suite and common business applications. Soft Skills : Strong problem-solving abilities and attention to detail. Excellent communication skills, both verbal and written. A customer-focused mindset with a proactive approach to service. Ability to work both independently and within a collaborative team. English: B2+ level or higher. What We Offer : Global Collaboration : Engage with a diverse and supportive international team. Professional Growth : Access to opportunities for skill development and certification. Innovative Environment : Be part of a forward-thinking organization at the forefront of outstaffing. If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team! Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology, Administrative, and Customer Service Industries Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and IT System Training and Support Referrals increase your chances of interviewing at Pharmbills by 2x Sign in to set job alerts for “Help Desk Technician” roles. 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