Job Description We are committed to investing in our employees and helping them advance their careers at ScotiaGBS. Purpose: This role contributes to the overall success of Global Finance in Global Procurement Services by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives. Accountabilities: - Provide frontline support for complex user requests and issues related to Procurement Technology (e.g., SmartBuy). - Log, review, and resolve L1 and L2 support issues related to Procurement Technology. - Interact with employees and suppliers for P2P platform onboarding, catalogue set-up and maintenance, invoice processing guidance, and purchase request guidance following SOPs and Work Instructions. - Perform RFx/e-auction event set-up, general support, training, evaluation, and awarding activities. - Maintain and implement RFx templates, following direction from the Process & Technology team. - Prepare or update training materials. - Apply knowledge of procurement best practices and general business practices to respond to inquiries related to Procurement Policy and Procedures. - Operate the Bank's issue ticket management system to log, review, and resolve complex Level 1 and 2 support issues related to Procurement Technology. - Interact with other teams in the Bank or with Technical Teams to facilitate ticket resolution where required. - Maintain and follow Standard Operating Procedures/Work Instructions documentation in conducting activities and pay strong attention to detail to ensure data quality and consistent delivery of service according to the Services Level Agreement. - Perform root cause analysis of issues. - Escalate issues to Lead, Sr. Analyst, and/or Manager, suppliers, or other internal stakeholders and track to resolution. - Recommend process improvements. - Identify platforms issues or gaps to help and make improvement recommendations. - Assist in the training and onboarding of new team members. - Contribute or assist in cross-functional initiatives. - Prepare and distribute reports from the system. - Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursue effective and efficient operations of your respective area in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. - Champion a high-performance environment and contribute to an inclusive work environment. Reporting Relationships: Primary Manager: Procurement Operations Manager. Dimensions: - Scope: supports the Global Enterprise. - No direct reports. - No budget responsibility. - Supports adherence to the Procurement Policies and Procedures. - Activity is funded through the Global Procurement Services department operating budget. - Supports department goals & objectives related to Value Creation. Education / Experience / Other Information: - Strong written and verbal communication skills in English (B2+) and Spanish. - College Diploma or University Degree in a related field. - 6-12 months of experience in any of the following fields: operations, help desk, customer service, business analysis, process improvement, project management, or business. - Good customer service skills when dealing with internal and external stakeholders. - High level of self-motivation and initiative, and ability to operate effectively as a team player. - Strong Microsoft Excel skills (able to write formulas, effectively use lookup & references functions, logical functions, and text functions at a minimum). - Any of the following experiences are an asset: - Experience with visualization tools (e.g., PowerBI, Tableau). - Experience creating PowerPoint presentations. - Experience with helpdesk or procurement software. Working Conditions: Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel. Languages Required: English (B2+) Citizenship: Colombia Location: Bogota Company Overview: Scotiabank is one of North America's premier financial institutions. We offer innovative products and services to individuals, small businesses, corporations, governments, and institutions across the Americas and beyond.