The role of a Technical Solutions Specialist is to provide expert technical guidance and support to clients, ensuring seamless integration and optimal functioning of our payment solutions. Job Overview This position plays a critical part in maintaining strong client relationships, working closely with Account Managers to foster ongoing partnerships. - Serve as the primary technical point of contact for assigned clients, developing and maintaining trust through timely resolution of technical issues. - Collaborate with Sales teams to establish relationships with key technical and business stakeholders across account portfolios. - Conduct regular performance reviews of live merchants and partners to identify areas for improvement. - Proactively monitor client accounts, recognizing potential technical challenges and coordinating cross-functional teams for prompt resolutions. - Manage and troubleshoot complex technical problems, engaging with Product Development, Product Management, and Operations teams as needed. - Deliver technical training and support to clients, empowering them to maximize the value of our payment solutions. - Educate clients on product features, functionalities, and potential integration opportunities, fostering informed decision-making. - Keep clients informed through regular notifications and communications, addressing their needs and concerns. - Contribute to the development and refinement of technical documentation, knowledge bases, and support resources. - Lead and drive technical projects and initiatives for more complex clients, ensuring successful implementation and integration of our payment solutions. - Maintain expertise on industry standards and regulations governing digital payments and commerce, ensuring compliance and security for clients. - Assist in mentoring less experienced Analysts and Consultants, sharing best practices and providing technical guidance to enhance team performance. Key Responsibilities: 1. Technical Problem-Solving: Provide expert technical guidance and support to clients, resolving complex issues promptly. 2. Client Relationship Management: Foster strong client relationships, collaborating with Account Managers to develop ongoing partnerships. 3. Performance Monitoring: Conduct regular performance reviews of live merchants and partners, identifying areas for improvement. 4. Technical Project Management: Lead and drive technical projects and initiatives for more complex clients, ensuring successful implementation and integration of our payment solutions. 5. Industry Expertise: Maintain expertise on industry standards and regulations governing digital payments and commerce, ensuring compliance and security for clients. Benefits: The successful candidate will have the opportunity to work with a dynamic team, contributing to the growth and success of our company. Our comprehensive benefits package includes competitive compensation, career development opportunities, and a supportive work environment. We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and technically skilled individual looking for a challenging role, please apply now!