**Description**: We are Hubtek, a young and innovative company that provides process optimization solutions to logistics companies in the United States through Co-managed Talent and Technology (Intelligent Automation). We strongly believe that the success of our company lies in the creation of learning and development experiences, teamwork, and the well-being of our people. **We are looking for a passionate IT Specialist out there!** Some of your responsibilities will be: - Coordinate the security-cloud infrastructure and operations. - Maintain constant communication with internal and external clients and respond to their inquiries. - Support second-level IT tickets and escalate issues with the IT Microsoft partner. - Follow the standard procedures to honor the service level agreement, ensuring the availability of hardware, software, and communications services. - Provide support across all departments and troubleshoot issues as they arise. - Document each case and perform follow-up to close the case. - Supervise the department KPIs and provide results. - Create benchmarks, provide quotations of hardware services and maintain communication with suppliers. **Requirements**: - At least 1 year of experience in IT Support or systems administration. - Student or Bachelor's Degree in Computer Science, Systems Engineering, Information Technology, Software Development or related (it can be a student or must have equivalent experience in the sector). **Knowledge**: - Microsoft azure. - Knowledge in information Security. - Azure Active Directory (AAD). - Identity access management (IAM). - Basic knowledge in Microsoft 365. - Basic knowledge of IT Ticket system. **Perks**: - Undefined term contract + benefits (you can choose between a gym membership, a complementary health plan, or a nutrition plan with a specialist, among others) - 3.500.000 to 4.000.000 according to your profile. - Performance bonus in US dollars. - Monday to Friday from 8am - 6pm (We work by the American calendar) located in WeWork near Santafé mall with one remote day. - On-site in Medellin.