Customer Experience Specialist We are seeking an Advanced English Level Customer Experience Specialist to join our team. This is a dynamic opportunity for individuals who enjoy delivering outstanding customer service and possess a problem-solving mindset. The ideal candidate will have the ability to handle incidents and requests related to: - Business productivity solutions - Data analysis and business intelligence - Enterprise applications - Technological infrastructure - Managing renewal processes in licensing programs and technological solutions As a Customer Experience Specialist, you will provide exceptional support via phone and solve customer inquiries efficiently and professionally. Maintain accurate records of customer interactions and represent our world-class standards in every conversation. Requirements To be successful in this role, you will need: - Advanced English B2+ level with confident and fluent communication skills - High School Diploma (physical copy required) - Flexibility to work in our structured schedules: Monday to Friday | 7:00 AM – 5:00 PM, with an operational window from 7:00 AM to 8:00 PM, 42 hours per week, weekends off - Passion for delivering outstanding customer service and a problem-solving mindset - Professional experience in Systems Engineering, Computer Science, or related technology fields, along with 6 months of experience in technical support, front desk, or customer care What We Offer At our organization, we value our employees and offer a range of benefits, including: - Career growth opportunities, with 80% of our leaders starting in entry-level positions - Indefinite term contract - Access to wellness programs, employee fund, and partner discounts - World-class training and development programs designed to fuel your success - Multinational experience with a diverse and inclusive culture Location Bogotá, Connecta Business Ecosystem