Requisition ID: 225028 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** - Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate._ **Accountabilities**: - Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge - Enters/processes employee leave status changes in HR systems throughout the leave process - Ensures data accuracy and integrity of employee records through established internal control mechanisms - Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders - Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s) - Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience - Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions - Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct **Reporting Relationships**: Primary Manager: - Lead, Benefits & Leaves Experience **Dimensions**: - Accurate Approvals (Workflows) and Data Entries - Answers Tier 2 escalations from all areas of the Bank (global scope) - Volume of transactions (TBD) - Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule **Education / Experience / Other Information (include only those that are specific to the role)**: - B1+ English Level - Post-secondary Degree or Diploma in Business or Human Resources or pursing education in related field - CHRP designation is considered an asset - Experience in a call/contact Centre or in a customer focused area an asset - Knowledge of Benefits functions would be an asset - Knowledge of HR transactions and Pay cycle impacts - Deep understanding and knowledge of Bank policies and procedures - Strong knowledge of Organizational structure and complexity - Strong team player skills - experience with working with teams - Attentive to details and deadlines; ability to manage multiple priorities - Experience with transaction processing and data management - Experience in conflict / issue resolution - Strong verbal and written skills **Competencies**: - Detail Oriented - Quality Service - Team Player - Time Management **Working Conditions**: Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically. Location(s): Colombia : Bogota : Bogota Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.