Production Support Analyst We are seeking a skilled Production Support Analyst to support the successful deployment and maintenance of our business applications. Job Responsibilities: - Provides expertise in the design and functionality of business applications. - Understands customers' business processes and products and how best they can be supported by the application systems. - Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements. - Performs quality review checks on project deliverables. - Performs impact analysis of application changes across various components, holding an end-to-end view of the system. - Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality. - Specifies / recommends integration and parallel testing criteria. - Supports the implementation activities, troubleshooting system environmental issues, as required. Requirements: - 4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support). - High school diploma or equivalent required. Bachelor's degree preferred or equivalent, relevant experience. - High intermediate / Advanced English skills. Software/Tool Skills: - SQL - JAVA - Dialogflow CX experience - Service Now, Dynatrace or Rally Other Critical Skills: - Integration - REST web services - Communication and leadership Benefits: - Competitive salary and performance-based bonuses - Career development and training opportunities - Flexible work arrangements (remote and/or office-based) - Dynamic and inclusive work culture within a globally renowned group - Private Health Insurance - Pension Plan - Paid Time Off - Training & Development