Unlock Your Potential as a Customer Adoption Manager About the Role Coupa is seeking an experienced Customer Adoption Manager to join our Professional Services team. As a key member of our organization, you will work closely with customers worldwide to drive adoption, maximize value, and promote best practices. Your Responsibilities - Become a subject matter expert in customer success and develop standardized processes to ensure consistency and adoption. - Lead customer engagements using strong project management skills and a solution-oriented mindset. - Build trusted partnerships with customers and internal teams to drive successful platform adoption. - Guide customers through strategic business discussions beyond basic product features. - Demonstrate deep technical knowledge of the Coupa platform and its application to customer needs. - Create and enhance templates, training materials, and presentations; travel up to 25% as needed. Requirements - Proven experience in supply chain design, preferably using Coupa Supply Chain Modeler (2+ years). - 1+ years of experience with software as a service is a must. - Good background in customer/client management. - Strong communication skills including professional writing skills, verbal skills, and experience presenting to customers. - Strong organization skills and problem-solving abilities. - Analytical thinking with the ability to work in a team environment and share standard methodologies regularly. Benefits We offer a welcoming and inclusive work environment, with opportunities for career development and growth. Our team values collaboration, transparency, and excellence, and we are committed to empowering our customers with greater efficiency and visibility in their spend. Please Note Please submit your English CV/resume only. Inquiries or resumes from recruiters will not be accepted.