[CDD875] UNLOCK OPPORTUNITIES AS A CUSTOMER SUCCESS EXPERT

Unlock your potential as a customer adoption manager about the role coupa is seeking an experienced customer adoption manager to join our professional services team. as a key member of our organization, you will work closely with customers worldwide to drive adoption, maximize value, and promote best practices. your responsibilities - become a subject matter expert in customer success and develop standardized processes to ensure consistency and adoption. - lead customer engagements using strong project management skills and a solution-oriented mindset. - build trusted partnerships with customers and internal teams to drive successful platform adoption. - guide customers through strategic business discussions beyond basic product features. - demonstrate deep technical knowledge of the coupa platform and its application to customer needs. - create and enhance templates, training materials, and presentations; travel up to 25% as needed. requirements - proven experience in supply chain design, preferably using coupa supply chain modeler (2+ years). - 1+ years of experience with software as a service is a must. - good background in customer/client management. - strong communication skills including professional writing skills, verbal skills, and experience presenting to customers. - strong organization skills and problem-solving abilities. - analytical thinking with the ability to work in a team environment and share standard methodologies regularly. benefits we offer a welcoming and inclusive work environment, with opportunities for career development and growth. our te...