Job Description We are seeking a talented Operations Analyst to join our team. As an Operations Analyst, you will be responsible for managing and resolving customer complaints in a timely manner. You will also be responsible for updating the assigned portfolio according to established procedures. Additionally, you will identify process efficiencies that minimize management time and quality errors. This role is ideal for individuals with technical or administrative backgrounds who have experience in similar roles. Required Skills and Qualifications - Technical Diploma or equivalent - Minimum 6 months of experience in similar roles - Excellent communication and problem-solving skills - Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) Benefits This position offers a unique opportunity to develop your skills and knowledge in operations management. You will work in a dynamic environment with a team of experienced professionals who are committed to excellence. Others We offer a competitive salary and benefits package. If you are a motivated and organized individual who is looking for a new challenge, please apply for this exciting opportunity.