Join our Customer Management Team and take on the exciting challenge of managing contracts for our diverse customer base. This role offers an incredible opportunity to develop your skills in contract management, negotiation, and customer service. You will be responsible for handling all assigned customer contract inquiries in a timely manner, communicating directly with customers and internal colleagues to ensure accurate resolution of customer inquiries and execution of customer renewals. As part of our customer-focused organization, you will manage a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with our platform. - Resolve customer inquiries in a timely manner while providing exceptional customer service. - Communicate directly with customers and internal colleagues to ensure accurate execution of customer renewals. - Solve complex billing issues that require extensive analysis and collaboration with other teams. - Contribute to the growth of the contract management organization by providing feedback and piloting new processes. We are looking for individuals who: - Are fluent in English - Have excellent communication and interpersonal skills - Are passionate about creating a great customer experience - Can effectively lead phone conversations and negotiations - Embrace a dynamic and motivating environment - Invest in relationships with customers and colleagues This role offers a fantastic opportunity to grow professionally and personally, with opportunities for career advancement and development. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Benefits We offer a range of benefits to support your well-being and success in this role, including: - A competitive salary and bonus structure - Ongoing training and development opportunities - A supportive and collaborative team environment - The chance to work on challenging projects and make a real impact About Us We are a leading provider of customer relationship management (CRM) platforms, dedicated to helping businesses grow better. Our mission is to empower our customers to deliver exceptional customer experiences, and we are committed to supporting them every step of the way. We are proud of our inclusive and diverse workplace culture, and we welcome applications from talented individuals from all backgrounds. If you are a motivated and passionate individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.